Hilton Garden Inn Freeport Downtown

I have spent the summer traveling and, whenever possible, stay at a Hilton-brand property. Due to this, I don't normally write reviews - unless they are notably great - because brands are about consistency. You hope you know what to expect. This hotel in Freeport, though, prompted me to share some thoughts. The people who work there truly care about what they are doing. At every point, we met people who were friendly, considerate, and genuine. This was the highlight. Our room was spotless. It was worth a few extra dollars to get a suite for a two-night stay. Finally, the location is great. It is just a short walk away from LL Bean and all the other shopping and restaurants. It was exactly what we wanted. Check it out if you want a comfortable stay where you will feel welcomed as a guest.

I had to share how pleased our family was with the quality of customer service at the Freeport Hilton. We arrived shortly after 3pm and our room wasn’t quite ready. Hazel at the front desk, kindly arranged for us to be in another room and gave us a free breakfast voucher. She made sure we got extra pillows and blankets. She was incredibly kind. The toilet unfortunately was not functioning properly in our room. The best handy man, Tom, competently resolved those problems quickly. Which apparently was snaking out a bar of soap that the previous customer had flushed down the toilet. Lisa was an incredibly friendly and kind front desk worker that we interacted with the next morning. Shay was our hostess at breakfast, also incredibly friendly and attentive to our family. Our waitress was Kourtney, and she made sure we had everything we needed. She was so gentle and sweet. Thank you for making our sons birthday getaway such a wonderful experience. We appreciate the top notch customer service.

This Hilton is literally right down the street from everything including LL Bean, Polo, Orvis...Shopping and dining. The hotel does have a nice pool and the lobby was nicely decorated for Christmas. I passed by the business center which looked pretty good. The room was clean and the bed comfortable. I thought the pillows were excellent. The temperature was hard to control. The doors inside (especially to the bathroom) was banged up. There was only a shower in the bathroom (no a problem only a comment). The water pressure was horrible. Not a really good water temperature either. The shower floor was dirty and thankfully I rinsed it before stepping in. The house service started vacuuming the halls at 7 pm - 8pm. The furniture and lighting were good in the room. I like the wing type chair they had in the room. They hit every door as they went by. I had a good sleep except for a noisy mini fridge. In the morning the breakfast was not available. Had to go off grounds to get breakfast. I was extremely disappointed with my stay. Certainly poorly worded sign...Hopefully these problems can be solved.

Beautiful Hotel in Freeport, ME! Very clean, friendly staff, large parking area. There’s a restaurant and bar on site as well as an indoor pool and fitness center. The town’s village is very walkable from the hotel, especially the LLBean “village” with many shops and restaurants within. We had a wonderful experience staying here and exploring the village.